Welcome to Xiomarique's Fulfillment Policy. This policy outlines the terms and conditions regarding the fulfillment of orders placed on our platform. By placing an order with us, you agree to abide by the terms outlined in this policy. If you have any questions or concerns, please contact us at [email protected].
Once you place an order on our website, it will be processed within 7 business days. During peak periods or holidays, processing times may be slightly longer as we strive to ensure each order is carefully prepared and fulfilled to the highest standards. You will receive a confirmation email with your order details once your order has been processed. Our team works diligently to process orders promptly and efficiently to minimize any delays.
We offer shipping worldwide. Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 7 business days, while expedited shipping may be available for an additional fee. Please note that shipping times may be affected by factors beyond our control, such as weather conditions or carrier delays. We partner with reputable shipping carriers to ensure that your order is delivered safely and on time.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's website. We strive to provide accurate tracking information to ensure you can track your order every step of the way. If you have any questions about the status of your delivery, please contact us for assistance.
Deliveries are made to the address provided at the time of purchase. Please ensure that your shipping address is accurate and up-to-date to avoid any delays or misdeliveries. If you are unavailable to receive the delivery, a delivery attempt will be made, and you may need to arrange for re-delivery or pick up your order from a designated location. Our goal is to ensure that your order is delivered safely and promptly, and we appreciate your cooperation in providing accurate delivery information.
In the rare event that your shipment is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order. Your satisfaction is our top priority, and we will do everything we can to make it right. We appreciate your patience and understanding in such situations.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order within 7 days of receipt for a full refund or exchange. Returned items must be unused and in their original packaging to be eligible for a refund or exchange. Please contact us at [email protected] to initiate a return and receive further instructions. Our goal is to make the return process as seamless and hassle-free as possible for our customers.
Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. We strive to process refunds promptly to ensure that you receive your money back as soon as possible. If you have any questions or concerns about your refund, please don't hesitate to contact us for assistance.
If you have any questions or concerns about our Fulfillment Policy or your order, please do not hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you with any inquiries or issues you may have. Your satisfaction is our priority, and we are committed to providing excellent service and support to our valued customers. We appreciate your business and look forward to serving you again in the future.